Refund Policy

At Agile Payment Wala, we strive to deliver exceptional service to our customers. We understand that sometimes issues may arise with payments, and we are committed to resolving them in a fair and timely manner. Our refund policy outlines the conditions under which refunds are issued and the processes to follow in case a refund is required.

1. Refund Eligibility

Refunds are only considered under specific circumstances. Please review the following conditions to understand if you are eligible for a refund:

• Erroneous Transactions: Refunds will be processed if the payment was made in error due to technical or system-related issues.
• Non-delivery of Services: In case of a failure to deliver services or products as agreed within the promised timeline, customers may request a refund.
• Unauthorized Transactions: If there has been an unauthorized transaction on your account due to a security breach on our end, you are eligible for a refund.
• Double Payment: In the case of duplicate payments made by mistake, we will issue a full refund for the second payment.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Services Rendered: If the service or product has been successfully delivered and no discrepancies have been reported within the stipulated time frame.
• Change of Mind: Refunds will not be provided for cases where the customer simply changes their mind after making a payment.
• Expired Refund Window: If the refund request is made after the stipulated time frame of 7 days from the date of the transaction.
• Incorrect Information: Refunds are not possible if the information provided by the customer is incorrect or misleading.

3. Refund Request Process

If you meet the eligibility criteria for a refund, please follow the steps below to request one:

• Contact Support: Send an email to [email protected] with the subject "Refund Request."
• Include Necessary Details: Provide the following details in your email:
  • Transaction ID
  • Date and Time of Transaction
  • Amount Paid
  • Reason for Refund Request (please be specific)
• Verification Process: Once we receive your request, our support team will review the details and verify your claim. We may reach out for additional information if necessary.
• Approval/Rejection: You will be notified of the status of your refund request within 7 business days. If approved, the refund will be processed as outlined below.

4. Refund Timelines

After your refund request is approved, we will process the refund within 10-15 business days. The refund will be made to the original payment method used during the transaction. Please note that it may take additional time for your bank or card issuer to credit the refunded amount to your account.

5. Partial Refunds

In some cases, a partial refund may be issued if only a portion of the service or product was delivered, or if there were minor discrepancies in the delivery. The amount of the partial refund will be determined on a case-by-case basis.

6. Refund Denial

If your refund request is denied, you will be provided with a detailed explanation of the reason for the denial. In case of disputes, you may contact our support team for further clarification, but please note that the final decision rests with Agile Payment Wala.

7. Cancellations

If you wish to cancel a service or product before it has been delivered, you may request a cancellation and full refund. However, once the service has been rendered, no cancellation or refund requests will be entertained.

8. Chargebacks

If a customer initiates a chargeback through their bank or credit card issuer, the refund process through Agile Payment Wala will be null and void. We recommend contacting us first to resolve any payment issues before initiating a chargeback.

9. Changes to This Policy

Agile Payment Wala reserves the right to modify or update this refund policy at any time. Changes to this policy will be posted on this page, and it is the customer’s responsibility to stay informed of any updates.

Contact Us

If you have any questions or concerns regarding our refund policy, feel free to reach out to our support team at [email protected].